HOW IT WORKS:
Place an order on our online shop at sirwhippy.co.uk/shop selecting your delivery date and preferred delivery time. We will try and arrange delivery times to service areas to offer a more efficient service breaking down the borough into serviceable section. We will then deliver the ice creams to you door for you to collect from the van or have left on your door step. We cannot guarantee 100% delivery of all orders due to the nature of the system, we run a paper based delivery book and we are only human and orders may get lost or vans may break down. If we are unable to deliver we will offer a full refund.
We currently are not charging but are setting a minimum spend of £10 per a drop. After Covid-19 we will review this based on the demand and try to keep it the same. Please bear in mind our delivery service is a Trial adapting to the current situation in the UK for our business to survive. As we are not charging for delivery we cannot offer a refund if you are unhappy with the delivery aspect of the order as this is FREE. We are not charging a premium for delivery
Ice Cream Pictures:
Our product pictures are real life images of our ice creams but due to the nature of the process every driver will make them differently. If you are not happy or want to add sprinkles etc please talk to the driver at the time of the delivery where we can make this happen.
CONTACT-LESS AND DOORSTEP DELIVERIES:
Please note: We limit orders in a time slot period to try to ensure we will be able to serve all customers orders in their chosen timeslot however we are a small business and run a fleet of vans and time to time we may get stuck in traffic, have a van breakdown or have an issue with staffing. In these instances we will try to let you know if we are not going to make your drop off and offer alternative times or arrangements.
We will refund in full for any missed deliveries regardless of fault but we will not be able to compensate above the cost of the order. Please ensure that your plans do not rely on this delivery service. For critical deliveries parties and events please use our booking form to secure the van for you event.
We cannot guarantee doorstep delivery but will bring our van to your street, if you require / want a contactless delivery please make a note of this on checkout, otherwise we will assume a van collection. We are now chiming at most arrivals and can accept walk up sales too, whereas previous it was all contactless deliveries. We cannot carry the ice cream upstairs this is a kerbside delivery but we will try and be as helpful as we can
Please note: We will only deliver to the address provided in the website generated booking confirmation email we cannot redeliver if this is incorrect and if we have to refund we will deduct £5 fee for delivery and admin.
All Ice Creams are made to order we therefore can not accept returns if it is not to your taste or if you or you children have changed there mind. If there is an issue with a product please let us know and we will try and solve it. It is a lot easier talking to the van driver on the day then emailing after we are only human so ask us whilst we are outside and we will try our best!
All prices shown, include VAT (if applicable) at the current rate. A full VAT invoice is available upon request. Our VAT number is GB323 1555 33
All our items listed on are done using text and images that are the property of sir whippy ltd and are not for use elsewhere, without our written authorisation.
These notes do not affect your statutory rights as a customer.